You can enable customers to email a specific support email address directly from your event page through the Help & Info button.

This button will open up a dialog, where your customers can see FAQs, your organization or event refund policy. They can also click a button that says Send Message to Organizer to fill out a form that will be emailed to you directly.

Your customers will be able to add their name, email, reason for contacting you and a brief message.

There are currently 5 preset reasons of contact

  • Request refund
  • Question about my ticket
  • Question about this event
  • Question about the organizer
  • Other

Accepting Customer Support Emails

You can choose whether or not to accept emails from customers on your Organization Info page under the Basic Info tab.

If you choose to accept emails, by default, the email you used to register your organization will be used as the support email, but you can enter an alternative dedicated support email in the input provided.

To set whether or not you want to accept emails from customers, simply check or uncheck the Allow customers to email you checkbox

Click Save Changes to update your settings.

If you choose not to allow customers to email you, the button will be hidden from the dialog on the event page.

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