You have the ability to issue refunds and void tickets (make tickets unusable) right from the invoices page of an event. First, go to the Event Management page and select Transactions on the event in question. Alternatively, you can use the Transactions button on the top right to get a full list of lifetime transactions for your organization. 

 

Use the search bar or available filters to find the buyer you’re looking for, and then select the gearbox on the lower left of their invoice tile. 

From there you can Refund, Void, Download Receipt, and Re-send Confirmations

Refunding Tickets

Use the search bar or available filters to find the buyer you’re looking for, and then select the gearbox on the lower left of their invoice tile. 

You have the option to do a Full Refund or a Partial Refund. 

Please note, refunds cannot be reversed. 

Full Refund of the Purchase 

For a full refund of every item, make sure that the Refund All check box and the Full button is selected. 

From there, simply select the Refund button. 

Please note, a full refund does not include the service fee and voids all tickets/products (makes them unusable) in the purchase. 

Full Refund of a Particular Item

For a full refund of a particular item, make sure that the Refund All check box is unselected and the Full button is selected

From there, simply select the Refund button. 

Please note, a full refund does not include the service fee and voids all tickets/products (makes them unusable) in the purchase. 

Partial Refund

For a partial refund, make sure that the Refund All check box is unselected and the Partial button is selected.

If you’d like to Void the tickets (make them unusable), select the applicable ticket types/products, and then select the individual ticket/product item. 

Then enter the Refund Amount, before selecting Refund.

Voiding Tickets

To void, you’ll need to select the individual tickets that you want voided and then confirm your action.

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