Check Your Details
If your credit card is being declined upon checkout, the first thing to do would be to try and make your purchase again while carefully double checking your card details. Your CVC and billing address are the two most common issues that get flagged as incorrect.
If you're getting an error code upon checkout, such as 'Error 000027', this may mean that your credit card type is not supported by the organizer of the event that you're trying to buy for. Some venues do not accept Visa Debit or American Express for example. In this case you will need to purchase with another credit card for your order to go through.
Tickets Not Showing Up in Purchases
Finally, if you are completing the purchase and receive a Successful message on the top right of your screen, but no tickets end up in the Purchases section of your profile, your transaction may have been blocked by your bank. This can happen if you are making a large purchase, or one that seems out of place when compared to your buying habits. You'll need to call your bank and verify that it is you making the transaction in order to allow the purchase, after which you can buy again. We cannot create a charge without bank approval, so the first one will not go through even if it is showing on your statements as Pending. You'll need to go through the checkout process again in order to get your tickets.
- Help! I can't find my tickets! My Purchases says 'No Tickets Found'!
- What formats does Showpass accept payment with?
- What is this charge from "Showpass Tickets" or "Showpass Events" on my bill?
- Help! My bank statement marked the charge as a recurring transaction.
- What are the 'Showpass fees' showing up on my receipt?
Need more help? Chat with us by selecting the red icon on the bottom right of your screen