Tickets bought through Showpass may show up under 'SHOWPASS EVNT TICKETS' or something similar such as "Showpass Tickets" or "Showpass Events" on your credit card bill. It is just a record of payment for you, and will correspond to the receipt that was sent at the time of purchase.
If you do not remember making a purchase from Showpass, or having the tickets and receipt delivered to you, please contact us and we'll look into it for you. We investigate all suspected fraud internally and react accordingly. If it wasn't you that made the purchase, we will be happy to issue a refund and void any tickets bought with your card.
- What formats does Showpass accept payment with?
- My card is being declined, what should I do?
- What are the 'Showpass fees' showing up on my receipt?
- Help! My bank statement marked the charge as a recurring transaction.
Need more help? Chat with us by selecting the red icon on the bottom right of your screen