Getting a refund

Organizers using Showpass set their own refund policy, so we recommend that you speak with them to see what their refund policy is.

How to reach the organizers

On the Event Page
Some organizers can be contacted through the event page. Scroll down the event page and select Help and Info.

Then select Send Message to the Organizer.

Once you have filled out the fields in the contact form, select Send and your message will directly be emailed to the organization. 

Through Social Media

They should be reachable through their own websites, or on their social media profiles. Let them know that you'd like a refund, provide the reason, and once they're in contact with us we'll take care of the rest! Please allow 5 to 10 business days for the refund to show up on your credit card statement.

Please visit the event page where you bought your ticket to find the organizers profile located near the bottom of the page.

Rescheduled/Cancelled Shows 

If a show has been rescheduled or canceled you will likely get a refund, though sometimes there's a processing fee associated and you won't get the full balance for your tickets back. 

Need more help? Chat with us by selecting the red icon on the bottom right of your screen


Did this answer your question?