Getting a refund

Organizers using Showpass set their own Refund Policy, so we recommend that you speak with them directly to inquire about refunds.

How to reach the organizers

On the Event Page
Some organizers can be contacted through the event page. Scroll down the event page and select HELP & INFO.


Once you have filled out the fields in the contact form, select SEND and your message will directly be emailed to the organization. 

Through Social Media
Event organizers can sometimes reachable through their own websites or on their social media profiles. You can find this info if you scroll to the bottom of the event page and click the ORGANIZER PROFILE link at the bottom of the page. Once you are on the ORGANIZER PROFILE page, you'll see the icons on the left hand side that links to their website and/or social media pages.

Rescheduled/Cancelled Shows 

If a show has been rescheduled or cancelled, you will likely get a refund. However, sometimes there's a processing fee associated and you won't get the full balance for your tickets back. 

Need more help? Chat with us by selecting the red icon on the bottom right of your screen


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