Getting a refund:
Organizers using Showpass set their own refund policy, so we recommend that you talk with them first to see what their refund policy is.
How to reach the organizers:
They should be reachable through their own websites, or on their social media profiles. Let them know that you'd like a refund, provide the reason, and once they're in contact with us we'll take care of the rest! Please allow 5 to 10 business days for the refund to show up on your credit card statement.
Please visit the event page where you bought your ticket to find the organizers profile located near the bottom of the page.
If a show has been rescheduled or canceled you will likely get a refund, though sometimes there's a processing fee associated and you won't get the full balance for your tickets back.